We’re here to help.

Whether you have questions about a product, need assistance with an order, or simply want to learn more about our craft kits, our team is happy to assist you.

Feel free to reach out, and we'll do our best to respond as quickly as possible.

Customer Support

For questions regarding:

• Product information
• Order status
• Shipping and delivery
• Returns and refunds
• Craft kit assistance
• General inquiries

Please contact us using the information below.

Email Us

Customer Support Email:
support@jupean.com

We typically respond within 1–2 business days.

Before Contacting Us

To help us assist you more efficiently, please include:

• Your order number (if applicable)
• The email address used for the order
• A brief description of your question or issue

Frequently Asked Questions

Many common questions regarding orders, shipping, returns, and products can be found on our FAQ page.

We recommend checking our FAQ section first, as you may find an immediate answer to your question.

We're Happy to Help

At JuPean, we believe crafting should be enjoyable from start to finish. If there's anything we can do to improve your experience, we'd love to hear from you.

Thank you for choosing JuPean.