Shipping policy

At JuPean, we aim to deliver your creative kits as quickly and reliably as possible. Please review the information below to understand how we process and ship your orders.

Order Processing Time

All orders are typically processed within 1–3 business days after payment confirmation.

During peak seasons, promotions, or holidays, processing times may take slightly longer. We appreciate your patience during these periods.

Shipping Time

Once your order has been processed and shipped, estimated delivery times are:

  • United States: 5–10 business days
  • International orders: 7–15 business days (varies by destination)

Please note that delivery times are estimates and may be affected by customs delays, weather conditions, or carrier issues.

Shipping Methods

We work with reliable logistics partners to ensure your package is delivered safely and efficiently. The specific carrier may vary depending on your location.

Tracking Information

Once your order has been shipped, you will receive a confirmation email containing your tracking number.

You can use this number to track your package in real time until it arrives.

Shipping Costs

We may offer free shipping or flat-rate shipping depending on promotions or order value. Any applicable shipping fees will be clearly shown at checkout before payment.

International Shipping

We are happy to offer international shipping to select countries.

Please note:

  • Customs fees, import taxes, or duties (if applicable) are the responsibility of the customer.
  • Delivery times may vary depending on customs clearance processes in your country.

Order Changes or Address Updates

If you need to update your shipping address or modify your order, please contact us as soon as possible.

Once an order has been shipped, we may not be able to make changes.

Lost or Delayed Packages

If your order is significantly delayed or appears to be lost in transit, please contact our support team. We will work with the shipping carrier to resolve the issue.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Email: usalmdz@163.com

We typically respond within 1–2 business days.