Orders & Shipping

How long does order processing take?

Orders are typically processed within 1–3 business days. Once your order has been shipped, you will receive a confirmation email with tracking information.

Do you offer international shipping?

We currently ship to select countries and regions. Shipping availability and delivery times will be shown during checkout.

How can I track my order?

After your order is shipped, a tracking number will be sent to your email. You can use the tracking information to monitor your delivery status.

Can I change or cancel my order?

If your order has not yet been processed, please contact us as soon as possible. Once an order has been shipped, we may not be able to make changes or cancellations.

Products & Craft Kits

Are JuPean kits suitable for beginners?

Yes. Most of our kits are designed specifically for beginners and include step-by-step instructions to help you complete your project with confidence.

What is included in a craft kit?

The contents vary by product, but most kits include the materials, tools, and instructions needed to complete the project.

Do I need additional supplies?

Most kits are designed to provide everything required to get started. Any additional items, if needed, will be clearly listed on the product page.

Are the instructions easy to follow?

We strive to make our instructions clear and beginner-friendly. Many kits are designed for customers with little or no prior crafting experience.

Returns & Refunds

What is your return policy?

We accept returns on eligible items within the return period stated in our Return Policy. Items must be unused and in their original condition.

What should I do if my order arrives damaged?

Please contact us within a reasonable time after delivery and provide photos of the damaged item. Our team will work with you to find a suitable solution.

What if an item is missing from my order?

If you believe something is missing, please contact our support team with your order number and details of the missing item.

Payments & Security

What payment methods do you accept?

We accept major credit cards and other payment methods available at checkout.

Is my payment information secure?

Yes. Payments are processed through secure payment providers, and we do not store your full payment information on our servers.

General Questions

How can I contact JuPean?

You can reach our customer support team through the Contact Us page or by emailing us directly.

How quickly will I receive a response?

We typically respond to customer inquiries within 1–2 business days.

Do you offer gift options?

Many of our kits make excellent gifts for creative beginners and craft enthusiasts. Please check product pages for available options.

How do I choose the right kit?

If you're new to crafting, we recommend starting with our beginner-friendly collections and starter kits. Product descriptions will indicate the recommended skill level.

Still Need Help?

If you cannot find the answer you're looking for, please visit our Contact Us page or email our support team. We'll be happy to assist you.